Data Protection

A. Data protection policy for financialright claims GmbH
financialright claims GmbH places great value on the protection of personal data. We observe the provisions of applicable data protection laws and only collect and process the personal data of our customers to the extent described in this data protection policy. This data protection policy provides information about aspects relevance to data protection and of the measures employed by us to preserve your data protection rights.
Please note the following in particular. Regardless of the regulations described in the following section B, the following applies:
By using our website, you expressly consent to the processing of your personal data collected by us or the following operator in the manner and for the purpose stated.
We draw your attention in particular to your right to information and of withdrawal as follows:
You can obtain information on your data saved by us at any time without stating reasons without charge.
You can have your data saved by us blocked, corrected or erased at any time.
You may revoke your consent granted for data collection and usage without stating reasons at any time. To do so, please contact us at the address specified in the legal notice.

B. Type and scope of the collection and processing of personal data
You can use certain services from us without separately disclosing personal data. However, we do create a so-called usage profile if you visit our website. We then collect and store data in an anonymous form for marketing and optimisation purposes. This includes information about the website from which you accessed financialright claims GmbH, the name of your internet service provider, which financialright claims GmbH websites you visited and the date and duration of your visit. A usage profile is created from this already anonymous data, if necessary under a pseudonym. We then receive usage data, however, this is in anonymous form or under a pseudonym. This means that we do not know your preferred user behaviour, only that there is a user who behaves in such a manner. Furthermore, you can object to the collection and storage of data in accordance with this section at any time. When you visit our website for the first time, we send a cookie to your computer. This only serves to identify your browser. We use cookies to improve the quality of our website by storing user preferences, tracking user behaviour and saving the user’s search methodology. In addition, we use cookies to improve the user-friendliness of our site, so that you can still view the results of an interrupted session ten days after leaving the site. Most browsers are set to accept cookies automatically. You can set your browser to refuse all cookies or to indicate when a cookie is sent. However, refusing cookies may mean that the functions of our website cannot be used to their full extent.

If you use our website, our servers automatically record information that your browser sends whenever you visit a website. These server logs may contain your web request, IP address, browser type, browser language, the date and time of your request and one or more cookies that can clearly identify your browser. We can set up links in a format which makes it possible for us to keep track of whether these links have been used. We use this data to improve the quality of our website and personalised content and if necessary to improve advertising. We have no influence over links leading from our website. Our partners’ websites may store their own cookies or other files on your computer, collect data or request personal data from you. We only process personal data for the purposes for which it was collected. The collection of your data helps us offer you a user-friendly, efficient and secure internet service. We use the collected and processed personal data to implement the contractual agreements you have entered into with us. Otherwise, our data processing is used to improve our online presence in general as well as its security, whereby no personal data is processed. The above processing is performed anonymously or as a pseudonym. If you complete and return the form on our website, we ask that you provide personal data in addition to the data collected above. In order to provide services (collection services), we may also require account details, which we encrypt and save on secure servers. You can amend or change your personal data online or via email (service@financialright.com). At your request, we shall inform you of the data we have stored about you. If we propose using personal data for purposes other than those previously described, we offer you the option of refusing to allow the use of personal data for other purposes. Without your consent we shall not collect or use your personal data for purposes other than those described in this data protection policy.

Use of Google Analytics
The financialright claims GmbH website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, text files that are stored on your computer to help analyse your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. Where IP anonymisation is activated on this website, your IP address will be truncated by Google within the area of member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transferred to a Google server in the USA and truncated there. Where IP anonymisation is activated on this website, your IP address will be truncated by Google within the area of member states of the European Union or in other contracting states to the Agreement on the European Economic Area. The IP address transmitted by your browser within the scope of Google Analytics will not be linked to other data held by Google. You can prevent the saving of cookies by selecting the appropriate setting in your browser software; however, we would point out that in this case you may not be able to fully use all functions of this website. In addition, you can prevent the collection of data generated by the cookie and related to the usage of the web site (including your IP address) by Google and the processing of such data by Google by downloading and installing the browser plug-in which is available at: http://tools.google.com/dlpage/gaoptout?hl=de.
For more detailed information see http://tools.google.com/dlpage/gaoptout?hl=de or http://www.google.com/intl/de/analytics/privacyoverview.html (general information on Google Analytics and data protection). Please note that the Google Analytics tool used on the financialright claims GmbH website has been extended by the code “gat._anonymizeIp();” in order to guarantee the anonymous collection of IP addresses (so-called IP masking).
We also use Google Analytics to evaluate data from AdWords and the DoubleClick cookie for statistical purposes. Should you object to this, you can deactivate it via the Ads Preferences Manager (http://www.google.com/settings/ads/onweb/?hl=de).

Use of Google AdSense
The financialright claims GmbH website uses Google AdSense, a service for integrating advertisements provided by Google Inc. (“Google”). Google AdSense uses “cookies”, text files that are stored on your computer and help analyse your use of the website. Google AdSense also uses so-called web beacons (invisible graphics). Using these web beacons, information such as the visitor traffic to these pages can be evaluated.
The information generated by cookies and web beacons regarding the use of the website (including your IP address) and the delivery of advertising formats are transmitted to a Google server in the USA and stored there. This information can be forwarded by Google to Google’s contractual partners. However, Google shall not link your IP address with other data stored by you.
You can prevent the installation of cookies by selecting the appropriate setting in your browser software; however, we would point out that in this case you may not be able to fully use all functions of this website. By using this website, you consent to the processing of data about you collected by Google in the manner described above and for the purposes stated above.

Use of Facebook
The Facebook social network (Facebook Inc., 1601 Willow Road, Menlo Park, California, 94025, USA) can associate the visit to our site with your user account if you are logged in to your Facebook account.
If you do not want Facebook to be able to associate the visit to our website with your Facebook user account, please log out of your Facebook user account.
So-called website pixels from the Facebook social network (Facebook Inc., 1601 Willow Road, Menlo Park, California, 94025, USA) are integrated into our website. The Facebook “Like” button is expressly not used on our website. When you visit our website, Facebook can establish a direct connection between your browser and the Facebook server. Thus, Facebook receives the information that you have visited our site with your IP address if you are logged in to your Facebook account. This enables Facebook to associate the visit to our site with your user account. Please note that as the operator of the website we do not receive any information on the content of the transmitted data or its use by Facebook. More information can be found in the Facebook data policy at http://de-de.facebook.com/policy.php.

Use of the data
By clicking the appropriate check box upon submitting your offer after going through the form on our website, you consent to us collecting, processing and using your personal data in relation to the data processing operations described in the following. You may of course revoke your consent at any time. The revocation can be addressed in writing to service@financialright.com. You can also obtain written or electronic information regarding the data stored about your person from this email address upon request.

Transmission of data to third parties
financialright claims GmbH will only transmit your personal data to third parties under the following conditions:
If you have given us your consent;
If such data is transmitted for the purposes of contract data processing of personal data on our behalf. We require such information to be processed in accordance with our instructions, this data protection policy and other confidentiality and security measures;
If we believe in good faith that the access to and use, retention and transfer of such data is necessary (a) to comply with applicable laws and other legal regulations, judicial decisions or administrative orders, (b) to enforce applicable terms and conditions (including the investigation of potential breaches of the terms and conditions), (c) to uncover, prevent or otherwise resolve fraud, security issues and technical issues and (d) to protect the rights, property and security of financialright claims GmbH, its users and the public against the risk of damage, in so far as is legally required or permitted.

Security
We use technical and organisational security measures to ensure that the personal data of our users is protected against loss, incorrect modifications or unauthorised access by third parties. In particular, we strive to prevent any automatic read-out of our website and its data files by third parties. In any case, from our side only persons authorised have access to personal user data and authorisation is only given to the extent required within the context of the above mentioned purposes.

Changes to the data protection policy
Please note that this data protection policy may be changed from time to time and that changes to our data protection policy will be announced on this web page. However, financialright claims GmbH will not restrict your rights pursuant to these provisions without your explicit consent. You will be informed of material changes in a distinct format (e.g. by email).

Questions about the data protection policy
If you have any questions about this data protection policy, you can contact us by email (service@financialright.com).

As of: October 2016